FAQ

FAQ’s:

P&J Live Parking - Frequently asked questions (FAQ's)

 

    We are the Official Parking for the P&J Live Arena.

    All the parking is located on the P&J Live estate. Both Car Parks are a few minutes’ walk from the venue. If arriving under sat-nav direction, the postcodes for the Car Parks can be found on the booking page.

    Your car must be parked in the car park that you chose on booking, we reserve the right to change allocated car parks as instructed by P&J Live.

    P&J Live car parks are open 24 hours per day, 7 days a week. Any changes to the opening hours will be added to the website. 

    Pricing is shown per event and per parking location. Prices may change per event so please check your event date for latest prices. 

    No, once your car has left the car park there will be no re-entry.

    Yes, we do, Blue Badge parking is available in the subterranean car park. Standard parking charges apply. Blue Badge parking only applies to car-sized vehicles.

    We accept most major debit and credit cards (Visa credit, Visa debit, and Mastercard). We use a secure third-party payment provider who will never share your payment details with us, ensuring a secure payment experience. Please note American Express is not accepted at the payment machines or Pre-book website.  

     Once your order has been processed and payment accepted you will receive a ‘Booking Reference Number’ by email, this is your proof of purchase and receipt.  You will need this to access the car park.  We advise that you either print off or show on your smart phone for access to the car park. Our event day marshals have full list of the pre-booked customers.

     You may change your vehicle details by going into the ‘My Booking’ option, add requested details and click to change the registration, you are unable to amend the registration on the actual event day.

       You will need to cancel and rebook correct date: Go into the ‘My Booking’ option, add requested details, click booking ref number then click 'cancel booking'.

     You may cancel the booking by going into the ‘My Booking’ option, add requested details, click the circle at the front and go to 'Action' box at the end of the page and click 'cancel booking', you may not cancel on the day of the event.

     Please email your enquiry to the following email within 48 hours of the event [email protected]

     Please note, we only accept credit or debit card payment at the arena.

     Exit times can vary and car parks can take some time to empty. We appreciate your patience.

    Subterranean car park height restriction is 4.9 meters/16.07 feet.

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